Refund & Cancellation Policy

Last Updated: January 2025

At XTC Travel Services, we recognize that travel plans can change unexpectedly. This Refund & Cancellation Policy outlines the procedures and conditions for cancelling bookings and requesting refunds. We encourage you to read this carefully before making a booking.

1. General Cancellation Policy

All cancellations are subject to the rules and restrictions of the respective airline or service provider. The refund amount, if any, depends on:

• The fare type and class of your ticket
• The airline's specific cancellation policy
• Time elapsed between booking and cancellation request
• Whether the ticket is refundable or non-refundable

2. How to Cancel Your Booking

To cancel a booking, please follow these steps:

1. Call our toll-free number +1-888-909-1339 available 24/7.
2. Provide your booking reference number and personal details for verification.
3. Our customer service representative will inform you about the applicable cancellation charges and refund amount.
4. Confirm the cancellation in writing if requested.
5. You will receive a cancellation confirmation via email.

3. Cancellation Fees

Cancellation fees vary based on:

• Airline Cancellation Charges: Set by the airline as per their fare rules.
• XTC Travel Services Fee: A non-refundable service fee charged for processing the cancellation.
• Time of Cancellation: Earlier cancellations generally incur lower fees.

4. Refund Processing

Once your cancellation is processed, refunds will be issued according to the following timeline:

• Credit/Debit Card Payments: 7 to 14 business days
• Bank Transfers: 10 to 20 business days
• Other Payment Methods: As per the payment provider's policy

Refunds will be credited to the original payment method used at the time of booking. Processing times may vary depending on your bank or card issuer.

5. Non-Refundable Charges

The following charges are typically non-refundable:

• XTC Travel Services service and processing fees
• Convenience fees and payment gateway charges
• Insurance premiums (if applicable)
• Add-on services like seat selection, meals, or extra baggage

6. No-Show Policy

If you fail to board your flight without prior cancellation, your ticket will be considered a "no-show" and:

• No refund will be issued for most fare types
• The return portion of round-trip tickets may be automatically cancelled
• You may need to purchase a new ticket for any future travel

7. Schedule Changes by Airlines

If an airline cancels or significantly changes your flight schedule, you may be entitled to:

• A full refund
• Rebooking on an alternate flight
• Travel credit for future use

Available options depend on the airline's policy and the nature of the schedule change. Our team will assist you in finding the best available solution.

8. Force Majeure

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.), refund policies may differ. Airlines often issue travel credits or vouchers in such situations. We will work with you and the airline to find the best available option.

9. Partial Cancellations

For multi-passenger or multi-segment bookings, partial cancellations may be possible but could affect the fare for remaining passengers or segments. Additional fees may apply.

10. Refund Disputes

If you have concerns about your refund, please contact our customer service team within 30 days of the original cancellation. We will review your case and provide a resolution as quickly as possible.

11. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unexpected cancellations, delays, or emergencies. Insurance can help recover costs that are not refundable through standard cancellation policies.

12. Contact Us

For any questions or assistance regarding cancellations and refunds, please contact us:

📞 Toll-Free: +1-888-909-1339
📧 Email: support@xtctravelservices.com
🌐 Website: www.xtctravelservices.com